Return and Refund policy

 

Exchange, Return & Refund Policy

Thank you for shopping with Mama Minnies. We take pride in offering high-quality hair care and self-care items. Please read our Exchange, Return & Refund Policy carefully before making a purchase.

1. Return & Exchange Window

  • Return or exchange requests must be submitted within 48 hours of delivery.
  • Due to hygiene and safety reasons, all hair care & personal grooming products are non-returnable unless the wrong or damaged product is received.
  • Requests raised after the allowed window will not be accepted.

2. Non-Returnable Items

For hygiene reasons, the following cannot be returned or refunded unless the wrong or damaged item is delivered:

  • Hair care products
  • Scalp care products
  • Hair treatment kits
  • Personal care accessories

3. Exchange Eligibility

Exchanges are only allowed under the following conditions:

  • The product delivered was wrong.
  • The product delivered was defective or damaged.

The product must be:

  • Unused and in its original condition.
  • In original packaging with all labels.
  • Accompanied by proof of purchase and mandatory unboxing video.

4. Mandatory Unboxing Video Requirement

To claim missing, incorrect, or damaged items, a clear unboxing video is required:

  • The video must show the sealed package from all angles.
  • The entire opening process must be recorded in one continuous video.
  • Claims without unboxing video will not be accepted.

“Please retain packaging and record unboxing for any support queries.”

5. Return/Exchange Request Process

To raise a request, email us at: support@mamaminnies.com

Include the following:

  • Order ID
  • Clear photos of the product
  • Unboxing video

Process timeline:

  • Our team will review and respond within 2 business days.
  • If approved, pickup will be arranged (where applicable) within 3–5 business days.
  • After product inspection (QC), exchange/refund will be processed.

6. Refund Policy

  • No shipping or COD charges are refundable.
  • COD Refunds: Issued via bank transfer within 10–15 working days.
  • Prepaid Refunds: Returned to the original payment method within 5–7 working days.
  • Refunds are initiated only after the returned product passes QC.

7. No Money-Back Guarantee

Mama Minnies does not offer any money-back guarantee on results or product performance.

  • Results vary from person to person.
  • Refunds are not provided for dissatisfaction with product effectiveness.
  • Refunds apply only in cases of wrong or damaged product received.

8. Incomplete Order Delivery

If any item is missing in the order:

  • A complete unboxing video is required as proof.
  • If verified, we will ship the missing item or offer a voucher/refund for that item.
  • Claims without unboxing video cannot be processed.

9. Return/Exchange Will Not Be Accepted If:

  • No unboxing video is provided.
  • Request is made after 48 hours of delivery.
  • The product is used, opened, or not in its original packaging.
  • Hygiene-sensitive items are opened.
  • Items were purchased during a sale or promotion.
  • Part of a bundle/combo is returned.

10. Order Cancellation

Mama Minnies reserves the right to cancel any order if:

  • Product is out of stock.
  • Pricing errors occur.
  • Payment is declined.
  • The customer does not answer confirmation calls/messages.

Customers may request cancellation before the order is shipped.