Refund policy

At Mama Minnies, we strive to provide high-quality hair-care products and a smooth shopping experience. Please read our policy carefully before making a purchase.

Return & Exchange Window

Return or exchange requests must be raised within 3 days of product delivery.
Requests made after this period will not be accepted.

Products Eligible for Return/Exchange

Only products that are wrongly delivered OR received damaged are eligible.
Products must be:
- Unused and in original condition
- Sealed and in original packaging
- Accompanied by proof of purchase
- Supported with clear photos and a mandatory unboxing video

Non-Returnable Items

Opened, used, or unsealed hair-care products due to hygiene reasons.
Products purchased during sales, promotions, or discounted bundles.
Partially returned combo packs.

Mandatory Unboxing Video Requirement

Customers must record a clear, continuous unboxing video from all angles before opening the package. This is required for:

Damaged product claims
Missing items
Wrong item received

Requests without an unboxing video will not be entertained.

Refund Policy

Refunds are only applicable if:
- The wrong product was delivered, OR
- A damaged product was received (verified through unboxing video)
No money-back guarantee is offered on product performance, results, or personal preference.
Only the product amount will be refunded; shipping and COD fees are non-refundable.
Refund Timeline:
- Prepaid orders: 5–7 working days after QC approval
- COD orders: Via bank transfer in 10–15 working days after QC approval

If Order Was Not Complete

If any item is missing from the parcel, a clear unboxing video is mandatory as proof.
Without an unboxing video, the claim cannot be validated.
Upon verification, we will send the missing item without extra delivery charges.